Shipping policy

Free Shipping & Exclusions

Domestic Delivery: Free shipping within the contiguous United States, extra fees will be calculated for outer regions (AK, HI, etc). 

International Delivery: Freight shipments will be quoted once an order is submitted. These orders are dispatched after these charges are invoiced and paid. Smaller packages may be quoted at check-out.

Time to arrive: Most items arrive within 1-2 weeks.

Dispatch estimates are provided on the product page. A summary of typical shipment timelines are below

New Espresso Machines and commercial equipment: New machines that are in stock at our warehouse or manufacturer warehouses are typically bench tested, packaged and dispatched within one week. These items typically arrive within one week of shipping. Please reference the estimate on the product page for the most accurate estimates. Espresso machines ship freight, which typically requires up to a week for delivery.

Renewed Espresso Machines: Renewed machines typically dispatch within three business days. Espresso machines ship via freight and can take up to one week to deliver within the U.S. Delivery can take longer when shipped internationally due to scheduling logistics and customs.

Backorder or made-to-order machines: Custom equipment or equipment on backorder will have longer lead times, which are often referenced on the espresso machine’s product page. While it’s rare, if you place an order that appears in stock but is actually on back order, we will contact you and provide a delivery estimate. You’re welcome to receive a refund or proceed with the order at that time. Please contact us for the latest information.

Other products

All other products ship the next business day unless otherwise stated on the item’s product page. Shipping estimates will be provided at check-out.